Terms of Trade
Quotes should confirm inclusions, exclusions, product assumptions, lead times, delivery basis, payment requirements and any project-specific conditions before an order is accepted.
Contact
Book a project discussion or sample review.
Send drawings, schedules, photos or a short scope. Include suburb, timing, product category and whether the request is for supply only or supply coordination.
Trade information
Terms, privacy, warranty and returns.
These summaries apply to normal project discussions for project material packages, procurement support and staged supply. Final order conditions are confirmed in the written quote, invoice or accepted order documents.
Privacy
Contact details, drawings, schedules, photos and project information are used to respond to enquiries, prepare quotes and coordinate relevant suppliers, freight or appointment arrangements.
Warranty
Warranty depends on product category, supplier warranty, installation method, site conditions, maintenance and the written order documents. Compliance-sensitive items may require supporting documentation before supply.
Return Policy
Custom-made, ordered-in, cut-to-size, special finish or project-specific products may not be returnable unless required by law or agreed in writing before supply.